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FAQs

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You will have questions and need answers.  This is the place to get what you want.  If your question posted contact us @ myclosecompanion@gmail.com

Shipping Policy:

The handling time on shipping is 1-2 business days.  We usually respond by the next day after payment is received, and shipped standard 2-5 day shipping.  If for any reason, you need to have a shipment expedited, please contact us @ myclosecompanion@gmail.com. We are more than happy to make arrangements for you. We strive to ensure that everything arrives in good time and in good condition.

Return Policy:

We strive to offer the best in Customer Service. Our policy is that returns are accepted within fourteen days of delivered date. However We do understood that special situations occur and we are open to accepting returns even after the fourteen days.  All returns need to be sent back in like new condition. There will need to be a Return Authorization issued, at which time upon receipt a refund will be issued. We will also pay for the return shipping as per the Return Authorization. If for whatever reason you are not satisfied or feel mislead with the description, please let us know and all avenues will be pursued to make sure you are satisfied. If you have any questions, contact us @ myclosecompanion@gmail.com

Contact Policy:
We strive to improve our website, products and procedures, will respond to you within twenty four hours. If for whatever reason you need to contact us, please do so through contact us @ myclosecompanion@gmail.com.

Payment Policy:

We accept payment through PayPal, as well as all major Credit Cards.

Customer Service Policy:

Customer Service is the Driver at My Close Companion.com. We take all feedback seriously and welcome your input. You are very important and want you to feel free to contact us with any questions or concerns you may have about the product, shipment, returns, or any other issue. Thanks for considering our item. Be sure to contact us contact us @ myclosecompanion@gmail.com

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